Privacy Policy

IF YOU ARE EXPERIENCING A HEALTH EMERGENCY, CALL 911.

 

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Your privacy is important to Evergreen Care, Inc. (“Evergreen AI”, “our”, “us” or “we”) as is your trust in our Services. This Privacy Policy describes how Evergreen Care, Inc. together with our affiliates and subsidiaries handles personal information in connection with our website and proprietary software platform (collectively, the “Services”), and when you otherwise interact with us.  By using our Services, you consent to this Privacy Policy. We may supply a different privacy policy in relation to some of our Services, and that policy will apply to any information provided to or collected by us pursuant to those Services.

 

The Evergreen AI website and proprietary software platform (the “Service”, “Platform”) is owned and operated by Evergreen AI. This Privacy Policy describes:

• Why we collect personal information

• What personal information we collect and when it is collected

• How your information is used and protected

• When and with whom your information is shared

• Your choices regarding your personal information

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Information We Collect

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The information we learn from users helps us provide the Services. Here are the types of information we may gather:

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Information Collected Directly From You

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When you use Evergreen AI, we may collect the following personally identifiable information directly from you related to providing the Services:

 

• Contact Information; such as your name, phone number, postal address and email address, which we will use for example, to contact you, for identification purposes and to create your account etc.

• Health Coverage Information; we may also request that you provide us with your date of birth, employment, health status and other information relating to your health insurance coverage such as, health plan member number, last four digits of your social security number, diagnoses, procedure/condition, and treatment. 

• Geolocation Information; may also be collected to provide our Services and improve your user experience if you allow us access to your location through your device permissions.

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You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us and we may not be able to provide the Service to you.   If you correspond with us via email, we may gather in a file specific to you the information that you submit.  Please see How We Use and Share the Information We Collect for more information.

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Information Collected From You Automatically When You Use the Service

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Like many other websites, we also collect information through cookies and other automated means. Information of this sort includes:

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Technical information about your browser and mobile device: This information is used to help us optimize the Service for common browsers and devices.

 

Usage information such as the features and correspondence from our Platform that you interact with: We may collect and use this behavioral information to generate statistics about users and how the Services are being used and to facilitate advertisements. 

 

IP addresses, log file information, web beacons, cookies, tokens and device identifiers: These are alphanumeric identifiers that help us to distinguish between unique browsers and devices in order to avoid showing you the same information twice, keep you logged into our Platform, prevent duplicate actions, prevent duplicate coupon redemptions and improve your experience.  The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our Service. By using the Service, you are consenting to such use of cookies. Most Web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. We will respect your choices relating to on-line tracking, whether you choose to reject individual cookies or set your web browser to reject cookies and other tracking technology.  However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the Service or certain areas or features of the Service.

 

Crashes and error reports: If you encounter a crash or error while using our Service, we may generate a crash report that includes technical, usage and, if you are logged in, your account information so that we can diagnose and potentially prevent the problem in the future.

Information Collected From Other Sources

We may also periodically obtain both personal and non-personal information about you from third parties that are authorized to share the information.  These parties may install tracking scripts and cookies when you integrate them with the Service.  This policy only covers the use of cookies by Evergreen AI. Cookies placed by third-party services are governed by the third-party terms and privacy policies applicable to those services (which we encourage you to read).

 

 

Do-Not-Track

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Your browser or device may include “Do-Not-Track” settings or functionality. Currently, our systems do not recognize browser “Do-Not-Track” requests. The information collection and disclosure practices, and the choices that we provide to users, will continue to operate as described in this Privacy Policy, whether or not a Do-Not-Track signal is received.

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How We Use Information We Collect

We may use the information we collect about you in the following situations:

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• To provide, maintain and improve our Services (for example, to verify eligibility and improve the recommendations we may provide to you and others using the Service);

• To provide customer service and communicate with you about the Service;

• To create de-identified information such as analytics;

• For troubleshooting and quality assurance purposes;

• To process payments;

• For marketing, surveys, research and analytics;

• To develop new products and Services;

• To protect the rights and property of Evergreen AI, our users, and others;

• To detect, prevent, and respond to fraud, abuse, and security issues;

• To comply with legal, regulatory or contractual requirements; and

• To carry out any other purpose described to you at the time the information was collected.

 

How We Share Information

 

We may share the information we collect about you in the following circumstances:

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• Within Evergreen Care, Inc. and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;

• With our trusted services providers who work on our behalf;

• With our business partners;

• With your consent, including if you intentionally interact with third-parties on our site;

• In connection with the sale, transfer or financing of a significant part of Evergreen Care, Inc. business or its assets;

• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request; and

• As required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process.

 

Security

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We use reasonable physical, technical, and administrative safeguards to protect personal information within our organization. We want you to feel confident using the Services, however no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), please immediately contact us in accordance with the "Contact Information" section below.

You are responsible for maintaining the confidentiality of your Services access information and password and for restricting access to your device, and you agree to accept responsibility for all activities that occur under your password.

 

Your Choices

You can make a request to access and change your personal information we store by contacting us via email at getevergreenai@gmail.com. To further protect privacy, these requests are subject to identity verification.

 

If you would like to update your preferences, or opt out of marketing communications from us, you may do so at any time by contacting us at getevergreenai@gmail.com or by following the opt out instructions in the marketing communications.  Please note that we will honor your marketing opt-out preferences, but we may continue to send transactional communications related to the Services. You may also exercise any of the rights described above by contacting our office as follows:

 

Evergreen Care, Inc.

1 Soldiers Field Park

Boston, MA 02163

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Data Retention

We may retain your information as permitted by law for as long as your account is active or as needed to provide you Services, to operate our business, to enable us to communicate with you, for our safety, research, evaluation of use, analytics or troubleshooting purposes, or to satisfy our legal or contractual obligations. If you close your account, we may still retain certain information associated with your account as permitted by law in accordance with this section.  Where required, we will anonymize or delete the information we collect when we no longer need it for the uses described above.

 

Third Party Services and Links to Other Websites

 

Our website may contain links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on any site you are visiting or providing information to. This Policy does not apply to the practices of those third-party plug-ins, exchanges, networks or websites that Evergreen has a relationship with or other companies or individuals that Evergreen does not own, employ, manage or control.

 

Children's Privacy

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We restrict use of the Service to individuals age 18 and above, and do not knowingly seek or collect personal information from anyone under the age of 18. Users over the age of 18, however, may engage with the Service to request support for minor dependents. In such cases, all interactions will be with the adult user only, and records of such interactions will be linked to the adult user’s account.

 

Using the Services from Outside the United States

 

This Privacy Policy is intended to cover collection of information from residents of the United States and is not intended for users located outside the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States by us as data controller and as data processor.  By signing up for and using the Service you agree to this transfer. 

 

Changes to this Privacy Policy

 

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well. We will alert you to material changes by, for example, placing a notice on our Websites and/or by sending you an email (if you have registered your e-mail address with us) when we are required to do so by applicable law. You can see when this Privacy Policy was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this Privacy Notice.

 

Questions

 

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this Service, or email us at getevergreenai@gmail.com. You can also write to us at the address above.

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Last Updated: April 9, 2024